Takes a proactive approach to self development and
actively gives/receives feedback through one-on-ones and coaching.
Exhibit pride through positive demeanor, body language
and personal presentation.
Takes a proactive approach, embrace, action and commit
to all training tools provided (service excellence, product knowledge, etc).
Supports and promotes new
business initiatives to create a positive reception from sales team.
etiquette through integrity, honesty and respect for others.
Collaborate with management
through weekly leadership meetings to communicate a fresh view point on new
business initiatives, opportunities, and ideas. Build on personal
professional sales experience to become a more knowledgeable and effective store
Upholds customer service and training standards in the
store. Exemplify excellence in
customer service responsibilities.
Identifies and communicates training needs to management.
Consistently builds and develops a proactive clientele
business through social engagement and relationship skills.
Consistently deliver value added services to enhance
Acknowledge all customers and treat them as if they
were guests in your home at all times.
Express humility, kindness and genuine interest in the
Anticipate their needs and be responsive with an
Offer the unexpected to create a memorable experience.
Create and nurture an enduring relationship.
Maintain merchandise in accordance with the Company’s
visual presentation standards. Actively
participate in upholding the brand esthetic in all merchandising activities
including but not limited to daily stock maintenance, product transfers,
folding and floor changeovers.
Demonstrate a true passion and respect for the
Create an inspirational shopping experience through
creative and compelling store environments.
Utilize product knowledge and selling tools to
Ensure wardrobe is consistent with the Ralph Lauren
Invest time and energy to learn the history and
heritage of our lifestyle brand.
Business Objectives: business driving opportunities.
procedures of store, complete returns and exchanges in the absence of a
with managers in checking task tracker and retail web for updates weekly.
Lead the sales floor during non-peak
times to ensure a consistently memorable customer shopping experience using the
highest standards of service excellence while building client relationships and
upholding our cultural ethos
the management team with the maintenance of daily tasks. Communicate tasks and follow up to management
Leverage selling tools to maximize sales and impart
knowledge to the client.