POSITION DETAIL LOCATION
STORE SELLING MANAGER, DES MOINES, POLO FACTORY STORE - 5562150 Des Moines, IA

Ralph Lauren Corporation is a leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

                                                                      

Responsibilities:
The Ralph Lauren Experience
• Be Inclusive: Welcome customers like honored guests in your home
• Be Flexible: Adapt service approach and be accessible to every customer
• Be a Brand Ambassador: Demonstrate passion and knowledge of the product
• Be a Driver: Convert shoppers into lifelong Ralph Lauren customers
• Be Proactive: Feel empowered to make the experience perfect
 
Maintaining Brand Standards
• Ensures maintenance of product presentation to brand standards at the baseline expectation
• Responsible for pricing execution, signage and ensuring promotion & markdown compliance
• Maintains quality service by establishing and enforcing organization brand standards
 
Talent Management
• Asks for and applies feedback to improve performance
• Provides feedback, coaching and guidance to develop Sales Associates
• Instructs staff on how to handle difficult and complicated transactions
• Training, developing and leading Sales Associates
• Promotes motivation and direction to meet sales goals
• Supports Associate orientation
 
Business Objectives
• Greet, assist and respond to customer inquiries and complaints
• Product selling and service expert in the store to drive sales
• Anticipates obstacles and takes action to get efforts back on track
• Ensures opening/ closing task completion
• Helps customers by providing product knowledge, answering questions, obtaining merchandise requested, completing payment transactions and preparing merchandise for delivery
 
Behaviors:
CREATE
Take Initiative
• Seek and identify internal and external opportunities that benefit the business
• Be open-minded
• Collaborate to identify new ways of looking at issues
 
Navigate Organization
• Gather information needed to overcome obstacles
• Adapt enthusiastically to change
• Make sound and timely decisions
 
ENGAGE
Learn Continuously
• Demonstrate consistency between your words and actions
• Stand up for what you believe is right
• Be humble, admit when you’ve made a mistake, and strive to learn and improve
 
Build Relationships
• Develop open and honest relationships with others
• Relate to other in an accepting and respectful manner
• Take interest in the needs of others
 
Promote Teamwork
• Be a good team player
• Involve others in decision and plans
• Collaborate and discourage any “me vs. you” mentality
 
Develop People
• Successfully onboard new and existing talent
• Support ongoing development of your team
• Provide feedback to others
 
DELIVER
Provide Solutions
• Actively listen to meet the needs of others
• Think about the impact your decisions have on others
• Look for ways to improve your performance
 
Get Results
• Juggle priorities effectively
• Resolve issues quickly
• Get support to complete tasks when you need it

Experience:
• Two to three year’s retail experience
 
Education:
• High school graduate/equivalent; Bachelor’s/Associates degree preferred
 
Physical Requirements:
• Ability to communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office
• Ability to operate the register
• Ability to stand, move and walk for multiple hours
• Lift up to 30 pounds and moderate climbing required
 
Availability:
• Ability to work a flexible schedule to meet the needs of the business, which will require day/evening,    weekend and may include overnight shifts

Ralph Lauren is an equal opportunity employer.  We offer dynamic career opportunities with growth potential and a generous company discount.

Click here for a printer friendly version