Club Monaco is an international brand that designs and creates modern yet timeless clothing and accessories for women and men. Since its first store opened in Toronto in 1985, Club Monaco has been recognized by fashion influencers for its thoughtfully designed, purposeful collections featuring relevant, wearable pieces, fine fabrics and exceptional fits. In 1999, Club Monaco became a subsidiary of the Polo Ralph Lauren Corporation.

The Associate Manager contributes to the financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity in how we operate, and development and promotability of our talent. He or she will be responsible to support the goals of the company and individual store. The Associate Manager can also have a Division of Responsibility within the store, including product experience, operations, clienteling, or employee experience related.
Leadership Attributes
  • Deliver continuous performance feedback and training to motivate & develop store team to meet current and future position requirements
  • Foster a positive team environment by empowering members to participate and cooperate on store initiatives
  • Provide department insight related to the customer experience and communicates information to district team and corporate office
  • Innovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline results
  • Assume Store Manager responsibilities in his or her absence
Visual Presentation/Store Maintenance
  • Ensure store meets visual merchandising and maintenance standards
  • To ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people
  • Train and support store team in the planning and supervision of store flips and regular merchandising needs
  • Ensure store works to merchandising/flip calendars
  • Provide necessary feedback to the corporate office and field visual teams to drive the business through visual merchandising opportunities
Customer Experience
  • Ensure all customer service standards are consistently executed and utilize company tools to better service the customer
  • Motivate and coach store team to achieve personal and store sales goals
  • Lead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team development
  • Monitor sales floor and zone coverage to drive sales and maintain customer focus
  • Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executed
  • Ensure store teams receive customer service & product knowledge training to strengthen selling skills
  • Demonstrate best in class customer service & lead by example on the sales floor
  • Model and ensure dress code compliance
  • Achieve personal SPH goals*
People & Development
  • To contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goals
  • Ensure management and service associates clearly understand and meet job expectations
  • Schedule and facilitates training sessions where needed to develop individual and overall team skills and abilities
  • Coach and mentor staff to achieve optimal results including succession planning for current and future positions.
  • Execute on-boarding and training of new hires as needed
  • Achieve or exceed financial plans through effective planning and execution thereby contributing to the Company’s overall financial results
  • Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals
  • Monitor sales and financial results, take appropriate action at store level, and communicates needs to store manager
  • Ensure all store actions optimize sales, merchandise investment, wage investment and minimize stock shortage
  • Ensure disciplined control of all store expenses
Inventory Management
  • To contribute to company growth through inventory management and the achievement of appropriate gross margin return on investments
  • Maximize inventory to achieve planned sales through actions focused on selling what we own today and communicating inventory needs
  • Ensure operational integrity & asset protection compliance in day to day operations & practices

Skills and Requirements
  • Requires a minimum of 5 years retail management experience
  • Well rounded retail experience including visual merchandising, clienteling, store operations, and employee experience
  • Proven ability to hire, train, and develop talent
  • Computer proficiency with MS Office; Outlook, Excel, Word
  • Excellent interpersonal skills supporting a team environment
  • Strong English communication skills - verbal and written / Multilingual is a plus
  • Excellent time management/project skills
  • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
  • Ability to recognize and react to changing work demands
  • Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
  • Goal oriented: ability to stay focused on creating winning results
  • Dedicated to high levels of Customer Service and Sales Productivity
  • Physical Demands:
    • Hours/days of work can be varied due to the demands of the business
    • Must be able to work shift standing and walking and able to lift approx 20 lbs.
    • Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.

Club Monaco is a dynamic, rapidly growing retail brand that continues to offer modern style and a unique voice within the fashion and retail industries. Headquartered in New York City’s Chelsea Gallery district, Club Monaco can be found in over 140 locations worldwide with stores in the United States, London, Paris, Sweden, Canada, Hong Kong, Seoul, Beijing, and Macau.

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