CUSTOMER SUPPORT ASSOCIATE - 5473585 Ellesmere Port, England, United Kingdom

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren Purple Label, Ralph Lauren Collection, Double RL, Polo Ralph Lauren, Polo Ralph Lauren Children’s, Ralph Lauren Home, Lauren Ralph Lauren, RLX, American Living, Chaps and Club Monaco, constitute one of the world's most widely recognized families of consumer brands. For more information, go to http://investor.ralphlauren.com.

Position Summary:  

An exciting new opportunity for an experienced, energetic, passionate and results driven Customer Support Associate to support our Ralph Lauren store located in Cheshire Oaks. As Customer Support Associate you will take full responsibility to deliver excellent customer support and operational efficiencies through collaboration with the customer experience teams. Are you looking for a challenging role which enables you to take the initiative and show your talent?

Key Responsibilities:
  • Use replenishment tools effectively to ensure compliance of replenishment unit target (RUPH)

  • Responsible for enhancing & updating personnel knowledge of product layout, ranges & concepts

  • Understand seasonal knowledge of all product ranges, concepts vs high volume lines

  • Process deliveries using guidelines to ensure productivity targets are exceeded (UPH)

  • Implement mark-down & price changes directed by the business

  • Execute & maintain customer support model store guidelines & standards to an excellent standard

  • Process damaged & returned product to the store, using company guidelines

  • Maintain exceptional housekeeping standards to reduce shrink


The successful applicant will have a retail or logistics background with minimum of 1 year of experience in a fast-paced company.

Ralph Lauren is an equal opportunity employer.  We offer dynamic career opportunities with growth potential and a generous company discount.

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