POSITION DETAIL LOCATION
STORE MANAGER, HOUSTON GALLERIA - CLUB MONACO - 21335 Houston, TX

Club Monaco is an international brand that designs and creates modern yet timeless clothing and accessories for women and men. Since its first store opened in Toronto in 1985, Club Monaco has been recognized by fashion influencers for its thoughtfully designed, purposeful collections featuring relevant, wearable pieces, fine fabrics and exceptional fits. In 1999, Club Monaco became a subsidiary of the Polo Ralph Lauren Corporation.

Overview

The Store Manager contributes to the successful financial growth of the company by ensuring customer service exceeds beyond expectations, operational integrity in how we operate, and development and promotability of our human resources. The store manager is responsible for the overall results of a single store location. 

Responsibilities

Operational Duties

          Ensure all opening and closing store procedures occur in a timely and efficient manner

          Monitor and execute daily payroll goals

          Organize schedules for Managers and Stylists

          Secure Company assets through implementation of effective Loss Prevention methods and policies and procedures

Financial

          Achieve or exceed financial plans through effective planning and management

          Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals

          Utilize all tools / support available to develop creative approaches to driving the business results in all locations

          Monitors sales and financial results of multiple locations

          Ensures all storesí actions optimize sales, merchandise investment, wage investment and minimize stock shortage

          Ensure disciplined control of all store expenses

          Lead the storesí business planning process

Customer Service

       Ensure customer service levels are met and exceeded beyond expectations at every opportunity

       Understand and enhance the customerís experience through effective communication, service, and selling culture

       Demonstrate ways to increase personal and store productivity

       Communicate merchandise opportunities / customer feedback to managers

       Apply sales transaction knowledge to process routine discounts, holds, gift certificate sales, special orders, exchanges, refunds, credit vouchers and alterations

       Partner with District Manager to learn more about the company and personal development opportunities

Human Resources

       Recruit quality high level candidates

       Maintain, train, and develop a store team of managers

       Provide store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirements

       Contribute to long term growth through minimum turnover

       Ensure management and service associates clearly understand and meet job expectations

       Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilities

Inventory Management and Marketing

       Contribute to Company growth through marketing and inventory management

       Assess and reacts to opportunities provided by competition

       Ensure operational integrity in routines and practices in how the stores run

       Train managers and service associates in inventory management and supervises physical inventory count

       Train/coach and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set up, merchandising direction, damage processing, consolidations and overall store standards

       Provide DM and corporate with inventory feedback/requests as needed

Visual Presentation/Store Maintenance

       Ensure the brand integrity of the company is reflected to customer

       Train and support management and service associates in the planning and supervision of store flips and regular merchandising needs

       Ensure store works to merchandising/flip calendars

       Ensure store meets visual merchandising and maintenance standards 

Skills and Requirements

Requires 5 + years store management experience

Computer proficiency with MS Office; Outlook, Excel, Word

Excellent interpersonal skills supporting a team environment

Excellent English communication - verbal and written

Excellent time management/project skills

Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

Ability to recognize and react to changing work demands

Comfortable and confident in making effective autonomous (and group) decisions in a timely manner

Goal oriented: ability to stay focused on creating winning results

Dedicated to high levels of Customer Service and Sales Productivity

Areas indicating leadership skills such as volunteer work

Must be able to work shift standing and walking and be able to lift approx 20 lbs.

Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.

Supplemental Data: Provide any other additional information (e.g. access to vehicle, ability to travel, etc.)

 

 

 

 

 

Club Monaco is a dynamic, rapidly growing retail brand that continues to offer modern style and a unique voice within the fashion and retail industries. Headquartered in New York Cityís Chelsea Gallery district, Club Monaco can be found in over 140 locations worldwide with stores in the United States, London, Paris, Sweden, Canada, Hong Kong, Seoul, Beijing, and Macau.

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