POSITION DETAIL LOCATION
ASSISTANT MANAGER, NATICK- CLUB MONACO - 20363 Natick, MA

Club Monaco is an international brand that designs and creates modern yet timeless clothing and accessories for women and men. Since its first store opened in Toronto in 1985, Club Monaco has been recognized by fashion influencers for its thoughtfully designed, purposeful collections featuring relevant, wearable pieces, fine fabrics and exceptional fits. In 1999, Club Monaco became a subsidiary of the Polo Ralph Lauren Corporation.

Overview

Assistant Managers support Store Managers and Associate Managers with the overall daily management, sales, training, and operations of the store.
 
Responsibilities

Delivering and Impacting Business Results

• Assist in motivating staff and align daily activities to achieve business goals
• Monitor sales floor and zone coverage to drive sales and maintain customer focus
• Model and Ensure dress code compliance
• Monitor service associate breaks and shift changes
• Communicate top and bottom sellers to Store Manager
• Respond to changing demands of the business
• Conduct hourly sales reads and coach staff on exceeding sales targets
• Achieve personal sales targets

Customer Focus

• Protect the customer experience in all business areas
• Focus staff on the importance of the quality of our relationships with our customers
• Ensure proper training on product knowledge for staff
• Lead by example in client capture results

Operational Standards

• Ensure compliance with all policies and procedures
• Ensure daily monitoring and execution of sales and payroll goals.
• Uphold and model established best practices
• Needs to be a #1 sales leader on the floor measured by sales per hour/average sales and units per transaction
• Strict compliance and adhering to the application of policies and procedures

Leadership Attributes

• Demonstrates flexibility and innovation in recognizing and reacting to changing work demands
• Effectively leverages and appropriately delegates responsibilities to staff.
• Fosters a challenging and positive team environment in which members participate, cooperate with and support each other
• Provides a clear sense of direction for service associates.
• Takes accountability for personal results

Loss Prevention

• Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures
• Is knowledgeable of and follows all policies in company:
Store Operations Manual and Store Audit Standards
Point of Sales Manual
Human Resources Manual
Loss Prevention Manual and Store Audit Standards

Skills and Requirements

A minimum of 1 year of retail management experience

Excellent interpersonal skills supporting a team environment

Excellent English communication verbal and written

Excellent time management/project skills

Strong planning and organizational skills with a sense of priority for deadlines and attention to detail

Ability to recognize and react to changing work demands

Goal oriented: ability to stay focused on creating winning results

Hours/days of work vary due to the demands of the business

Must be able to work shift standing and waking and able to lift approximately 20lbs, and to pack, unpack and move stock

Club Monaco is a dynamic, rapidly growing retail brand that continues to offer modern style and a unique voice within the fashion and retail industries. Headquartered in New York City’s Chelsea Gallery district, Club Monaco can be found in over 140 locations worldwide with stores in the United States, London, Paris, Sweden, Canada, Hong Kong, Seoul, Beijing, and Macau.

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