POSITION DETAIL LOCATION
TRAINING & DEVELOPMENT MANAGER- CANADA CLUB MONACO - 15546 Toronto, ON

Club Monaco is the international retail brand known for style for both men and women. Opening its first store in Toronto in 1985, Club Monaco was instantly recognized by fashion influencers for its unique blend of stylish basics and key fashion items of the season. Since its founding, Club Monaco has been recognized repeatedly for its consistent and enduring view on style and design. Today, Club Monaco is rapidly growing retail brand that continues to deliver cool modern style, while occupying a unique niche within the fashion and retail industries. In 1999, Club Monaco became a subsidiary of the Polo Ralph Lauren Corporation.

Overview

To provide training to the retail districts on core company programs, to support the achievement of sales targets, and the development of the store associates, as well as elevate the customer experience and enhance brand sophistication.

Responsibilities

Training Rollout & Administration

    Coordinate training administration and logistics

    Onboard and train all manager as outlined in the HR training modules

    Deliver training according to agreed upon roll-out calendar/agenda

    Assist with role out and training on corporate initiatives (i.e. Xstore)

    Lead Product Knowledge sessions

    Support and/or deliver in-store training on business and/or service needs

    Ensure that store management understands the objectives, scope, selection criteria, pre and post work involved and logistics around all training

    Partner with HR  and other Training Manager to assist in revising existing training modules as necessary and developing the next level of training modules for managers

    Develop a next level training course for the manager and stylist level

    Identify potential training gaps at store level in collaboration with DMs and HR Director

    Create a comprehensive onboarding/training agenda for new managers

    Assist stores to create, implement, and mange a training plan

    Gather/collect feedback on training and opportunities to share with the DMís and HR

Skills and Requirements

5 + years of experience in retail management & training
Proven track record in building relationships at all levels within an organization
Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience level/size
Must be able to create training and communication decks utilizing Microsoft Office and LMS platform

Strong written and verbal communication skills
Computer skills (PowerPoint, MS Office etc.)
Ability to deal with different levels of the organization comfortably
Strong organizational skills
Able to learn product, training and related knowledge/skills quickly
Motivated, self-starter with a passion for the brand
A proven ability to identify areas of strong performance and areas of opportunity within a store
Ability to travel to and be in stores within the district up to 50 percent of the time

Ability to travel to throughout US & Canada to support training initiatives outside the New York district

Club Monaco is a dynamic, international retail concept that designs, manufactures and markets its own Club Monaco clothing, accessories and home collection.  Each season, Club Monaco offers menís and womenís updated classics and key fashion pieces that are the foundation of a modern wardrobe.  The brandís signature clean and modern style, gives classics an update through great design and current sensibility.  Club Monaco is the lifestyle destination for todayís urban professional.  

 

Currently Club Monaco operates 58 stores throughout North America and has recently opened stores in Hong Kong, Europe, and Seoul.

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