· Takes a proactive approach to self development and actively gives/receives feedback through one-on-ones and coaching.
· Exhibit pride through positive demeanor, body language and personal presentation.
· Takes a proactive approach, embrace, action and commit to all training tools provided (service excellence, product knowledge, etc).
· Demonstrate professional etiquette through integrity, honesty and respect for others.
· Consistently build and develop a proactive clientele business through social engagement and relationship skills.
· Consistently deliver value added services to enhance customer experience.
· Acknowledge all customers and treat them as if they were guests in your home at all times.
· Express humility, kindness and genuine interest in the individual.
· Anticipate their needs and be responsive with an engaging attitude.
· Offer the unexpected to create a memorable experience.
· Create and nurture an enduring relationship.
· Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance.
· Demonstrate a true passion and respect for the product.
· Create an inspirational shopping experience through creative and compelling store environments.
· Utilize product knowledge and selling tools to strengthen expertise.
· Ensure wardrobe is consistent with the Ralph Lauren aesthetic.
· Invest time and energy to learn the history and heritage of our lifestyle brand.
· Exceed annual sales volume and business objectives by identifying and actioning innovative business driving opportunities.
· Leverage selling tools to maximize sales and impart knowledge to the client.